Frequently Asked Questions

  • How do I arrange for services?  Just call or email us. We set an appointment for an estimate. Our manager will visit each room and explain the tasks that are normally completed. You special requirements are noted so that we can do a customize cleaning.
  • What are your hours? Schedule: For most clients, we will normally provide you a morning or afternoon window of time for arrival instead of a specific time for your appointment. We service home between the hours of 8:30 am and 6:30 pm (last home schedule is usually 4:00 pm). Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the morning instead. We will make every effort to accommodate your needs and call you ahead of time if there are any changes in the schedule.  
  • Why does the initial Cleaning cost more? It usually takes us longer to clean the house the first time because there maybe areas of the home that we will clean that have not been cleaned recently.
  • Do I need to do anything before the cleaners arrive? In order for the cleaners to do their job we ask that you pick up clothing, toys and other household items prior a visit. The cleaners will not know personal items belong and we prefer that they not open your closets or where your drawers to pull things away.
  • Do I have to be there when the cleaners arrive? No, you can leave a key for us to get in and we’ll handle it from there. Some of our clients leave their key under the mat, in the mailbox, or somewhere else out of sight.
  • What about Pets? Pets are not a problem. We love pets, if you have a dog. Unless you be home, and/or unless your pet is completely comfortable with strangers, please try to have your dog out of the area that our cleaners will clean. For safety reasons, (unless you will be home and/or unless your pet is completely comfortable with strangers) we ask that Fido be removed from the immediate cleaning areas. We also suggest that you let us know where you store dog treats (so that we can bribe Fido if needed). And, please let us know if your pet(s) are indoor-outdoor or indoor only.
  • What if I Skip a cleaning? Please call our office 24 hours in advance. Less than 24 hours is subject to a $25.00 cancellation fee.
  • 4 Policies & Terms We guarantee our work. If for any reason you are unsatisfied we will make it right. Before we clean, clients must have everything picked up off the floor. We do not hand wash dishes, we do not organize rooms and we do not provide laundry services such as washing, drying, folding, etc. Please contact us with 24 hours so we may Recife any issue you may have. We do not issue refunds. We accept personal checks, money orders and credit cards.
  • Referral Program Thank you for choosing Maid for Austin as your cleaner service provider. We appreciate having you as a customer very much and we’d like to reward you as much as possible. For every customer you refer to us, and help us grow our company you will get $25.00 off your next service. Contact us today for more information.   512-363 9657